A blog by Jacob
Posted in Funnyon May 31, 2011
The other day we were making some stir fry, and I really wanted some bean sprouts in it. I went to the store, and I bought this (notice the “Quality Guaranteed” notice under the Kroger logo):
When I got home and opened up the can, I found this (repackaged into a zip lock bag for photography):

I think what happened is they packaged their canned stir fry mix with a bean sprouts label.
So today I called the customer hotline 800 number on the back of the can. I pressed ’4′ or whatever it was to talk with a Kroger representative about quality problems, and I waited on hold for nearly 20 minutes. Being on hold for 20 minutes while representatives help other customers was a little alarming–how many product quality problems does Kroger have? Finally after talking with a representative who offered the only apology of: “Thats a shame,” I was offered a $2 refund, which was hardly compensation considering that I made a special trip to the store to buy the buck-fifty can in the first place.
With or without the bean sprouts, the stir fry was indeed awesome, thanks to the awesome sauce.
One Comment
Suzanne
May 31st, 2011 at 9:44 pm
I’d say customer service has some training to do. A number of years ago I had a bone to pick with Kroger too. I bought a loaf of “multi-grain” bread. When I looked at the label it was several different variations of wheat with a tad of oatmeal. I call that “bi-grain.”
Next time you want bean sprouts in a hurry try the produce department – at least you’ll know what you are getting.