Wells Fargo, stop calling me

Posted in Generalon May 27, 2008

Dear Wells Fargo,

I really want a bank that just keeps my money safe and accessible. I don’t want you calling me many times selling some soft of subscription package to your many programs. I signed up for the national do-not-call list, which means that I really don’t like being bothered my various offers made by calling me. Just because I bank with you, doesn’t mean that I really want to be bothered by you.

Tonight you called me, hiding the caller identification of the source call. Thats just plain sneaky, and something I wouldn’t expect from a bank that I would like to trust.

If you call me, I will refuse any offer you present. Please stop calling me. I told that last caller not to call me again. If I receive any more phone calls from you that do not directly concern my financial accounts, I will strongly consider moving my funds to a different institution.

July 17, 2008 update:
BOB, in comment 10180, was very nice to describe to me Wells Fargo’s privacy policy. According to his suggestion, I went to their website and found my privacy settings already set to the following:

My Wells Fargo Privacy Settings

My Wells Fargo Privacy Settings

 

So my question now is the following? Were my privacy settings always prohibiting contact? Or were they changed by the Wells Fargo representative who called me last with whom I requested that they no longer call me?

The good news is that I haven’t been called in quite a while. Also, now I know that any calls I may receive in the future are in contradiction to my privacy settings and against Wells Fargo’s privacy policy.

Does anyone know where I can find similar privacy settings on the Discover Card website?

Update July 24 Today I received another phone call which introduced itself as being associated with Wells Fargo. When I asked the guy if he was aware that I had specified in my Wells Fargo privacy settings that I wish not to be contacted, he asked me what privacy settings I was talking about, and then he suggested that my system was incorrect.

35 Comments

Brady

June 4th, 2008 at 7:12 am

You can opt out of those types of solicitations. Since you are a customer, DNC does not apply. Go into a WF location or the website and get a copy of their privacy policy. You can indicate that you don’t want to receive further solicitations by phone, email, or snail mail.

Robert

June 8th, 2008 at 6:26 pm

Jacob, move your money!

Wells Fargo is among the worst for customer service and your post just serves as further proof. I moved my banking to a Credit Union and haven’t had a bad experience from them at all. 3 years and counting!!!! :)

Robert

Wendy

June 11th, 2008 at 7:04 am

I recruit for Wells Fargo and it’s a fantastic company. I talk to non-WF people every day and I receive 100% interest from candidates who want to join a stellar organization.
I do understand your frustration and you’ll need to sign the opt-out customer form. EVERY bank organization has this policy and you must opt-out with whatever institution you belong. Any bank teller can help you or you can complete the form online. Good luck and hope your customer experience improves! :)

Jacob

June 11th, 2008 at 8:18 am

Dear Wendy,
I currently bank with three different institutions. NONE of them call me EXCEPT Wells Fargo. Not only that, but Wells Fargo calls me far too frequently: May 30 at 2:24, May 29 at 2:26, May 28 at 1:50, May 27 at 3:27, May 22 at 9:54, and it goes on.

By the way, if you know of any associates at Chase, could you tell them that sending me identical credit card offers every week only kills trees.

Andy

June 16th, 2008 at 9:45 am

Anger management class. That’s my advice.

Unnamed

June 29th, 2008 at 11:31 am

You should try opting out. You may have opted in when you took an offer to open up a credit card and get some sort of reward. Its not really that hard:
1) Call customer service @ 1-800-869-3557
2) Ask to opt out of:
a) Phone Solicitation
b) Mail Solicitation
c) Email Solictation
d) Bank Cross Sells
3) Stop crying about it

You probably have bad credit and are trying to be reached for collection efforts. Ever think of that?

Jacob

June 30th, 2008 at 12:00 am

Actually, I checked my credit, and I have excellent credit, especially since I don’t have any debt. No credit card debt, no home or auto loads, nothing.
Sorry, “Unnamed,” but I don’t think you get the point. As a consumer customer, I shouldn’t have to complain or “opt out” in order to have a business be courteous about the number of phone calls they send me. Contrarily, ethical businesses should not put me in the position to begin with where I might be bothered by their continual attempt to upsell me on more of their products.

My credit union has never once called me to try and sell me some new service or product. I feel regretful that I thought a bank like Wells Fargo could offer me the same level of customer service.

BOB

July 17th, 2008 at 9:33 am

I work for Wells Fargo. When you open an account they go through the whole opt in/out options in regards to being contacted about future opportunities for services and products. you have the options of opting out of being contacted via phone, mail, and email. this is documented and, if memory serves correct you signed the document.
You can easily removed your self from further solicitations by going into your local branch and requesting a change regarding your preferences to being contacted. This can also be Online by accessing your account, going to the account services tab, and select change privacy preferences. Takes about 30 seconds online.
I know for a fact that Wells Fargo watches and manages this list closely, and people (WF employees) who solicit clients on the list within WF, can lose their job.

steve

October 16th, 2009 at 3:28 pm

Wells Fargo bought my morgage. Since then they are my number one caller. Did I get a “opt in/out options in regards to being contacted about future opportunities for services and products.”? I think not, BOB. I dont like being rude, but BOB. If you call you will hear a click.
As for Wendy. You recruit for Wells Fargo and it’s a fantastic company. Then call the people you work with . After all they get paid for there time.

AStanz

December 18th, 2009 at 11:16 am

We have selected to opt out of everything we could get our hands on. And, WellsFargo still will not stop calling. They have called my house 4-5 times since 8 am this morning and it’s not even noon. We have excellent credit. We don’t have any outstanding issues with them.

Josh

January 13th, 2010 at 6:22 pm

I have also been harassed by Wells Fargo. I just got a call tonight, actually, and the gentleman was quite rude when I wouldn’t hear about his offer. I don’t appreciate calls like this. First off, he left a message saying it was concerning my account I have with them (I have a washer and dryer financed through them for another 3 months). So, I called back and he kept pressuring me about some program they had for my other debt. After continually declining, assuring him everything is fine, he says “Maybe I’m not making myself clear here” with an angry tone. I don’t think this is good customer service at all, sorry.

Jim

January 21st, 2010 at 3:51 pm

Jacob,

I sympathize with you. I have also tried to “opt out” for several months now. Each time I get a call, they claim they are from another department (mortgage, PMA, and so on). And they all promise “no more calls”. Yes, I contacted a branch associate and they promised they would take care of it on their end. But that’s completely false.

To those Wells Fargo employers/recruiters reading this, know that people like us who complain about you are eventually going to stop doing business with you, because we feel we are being harrassed instead of rewarded for being your customer. This is really bad business protocol. Wells Fargo needs to stop making telemarketing calls, and that’s all they are. Go after new clients, not us. Because you’re going to lose valuable clients like us.

I’m thinking of switching to credit unions myself now…

Brit

February 18th, 2010 at 12:00 am

I too had this problem. Someone called me from WF about a free 30 day trial for home owner’s insurance when I don’t even own a home. He wouldn’t take NO for an answer, and kept saying the sign up process was almost complete. I kept arguing with him, and he would cut me off saying it was a great deal, and I was loosing out. I only stayed on the phone for so long since he already had filled out the form with my account information, he just needed me to ‘verify’ it. Finally I hung up and got in contact with a close friend who is a teller for WF. She accessed my account, and changed some things. Now when I go in to talk to someone about a problem/loan they look annoyed when they can’t try to ‘sell’ me a savings account, or something else. They ask me if I’d like to hear their offer, and if I do I have to sign something stating I want to hear it. If I say no they have to drop it.

Jeanie

March 17th, 2010 at 5:44 am

Wells Fargo is not a fantastic company, not a classy one. I have three mortgages on three different properties and I have never been late with any one them. Ever since Wells Fargo bought Wachovia Bank I have been hounded by Wells Fargo calls asking me when I am going to pay the mortgage, even though I have never been late.

I would love any suggestion about how to get it to stop. I’ve asked repeatedly and sure enough, next month, I get the same call. If I don’t answer, they call several times a day, every day, until they get me. They even call after the payment has been made and posted; their system is so bad they have no record of the payment days after it’s posted.

Mark

March 22nd, 2010 at 8:18 am

I’m pretty sure you are being contacted by Wells Fargo Financial not the bank Wells Fargo. They are connected but not the same thing. You should probably just ask to speak to a manager.

SC

June 12th, 2010 at 8:18 pm

To those who have commented who work for Wells Fargo… I am an unwilling customer. My only account with WF is my mortgage, which was purchased without any consent from me about five years ago – I was simply informed by mail that my mortgage had been purchased. I would switch mortgage companies, but alas I don’t feel I should be required to pay refinancing charges in order to get away from them, especially since that is no guarantee that they won’t just repurchase my mortgage again.

For about the past two years we have been receiving about one or two calls per week trying to sell us various products, usually some type of insurance. Despite having told several of the marketers that I want to be taken off of any and all call lists, the calls have not stopped. I have now (as of a few minutes ago), created an online account with WF and set my privacy options to NO for everything (don’t call me, don’t e-mail me, don’t mail me anything). Time will tell if this actually works, although reading a few of the comments above does not make me optimistic.

One particularly irritating tactic is the “trial period” offer where the marketer “just wants to verify your address” to send you a trial of the product, and if you don’t opt out within the trial period you are automatically assumed to consent to enrolling in the product. Such marketing ploys frankly ought to be illegal.

helvaguy

June 24th, 2010 at 11:12 am

I get harassed on a regular basis by WF mortgage—they haven’t and apparently won’t remove my name from their ‘call’ list–so, when they get me, I abuse them verbally.

I have no respect for WFC because of their refusal to respect a mortgage customer’s request to stop calling—so, I take license to abuse them; not anything they can do about it… haha…

Tony

June 29th, 2010 at 4:26 pm

Wells Fargo is the WORST bank on earth and they also have the rudest most stupid people working there.

Mary Lou

July 15th, 2010 at 6:35 pm

They call us almost every day, sometimes more than once. They won’t leave any message on our machine, they just hang up. I’ve answered twice, and they ask for my husband and when I say he’s not home they say “I’ll call another time” and hang up so quickly that I can’t get another word in to tell them to stop calling.
All of our accounts are in both my husband’s and my names.

Maria

July 16th, 2010 at 8:58 am

Verbally abusing is amusing to most telemarketers, only because they have to find it amusing or….quit their source of income. keep in mind, those telemarketers do not want to talk to you as much as you do not want to talk to them.

It’s not take me off any lists, etc, etc, to stop phone calls. It’s simply
‘ADD ME, to your DO NOT CALL LIST
if you say place me, put me or anything else, it will not work.

The people who call you, may or may not be from Wells Fargo, they are third party affiliates though.

john doe

July 22nd, 2010 at 7:47 pm

WENDY WENDY WENDY… You lost everyone when you said you RECRUIT for Wells Fargo.. LMAO. I work for Wachovia (which is owned by wells fargo) in North Carolina. Everyone so far is giving opinions and false info including wendy who does not actually work in a retail branch and has no clue what really goes on. She only finds more idiots like myself to drink the corporate Kool Aid and bother people with idiotic phone calls at 6:30 on a Tuesday when your trying to eat dinner with your family. My Store manager does not give a damn if your on a no call list. We are forced to be telemarketers and call you non stop to try and sell you crap you do not even need. It is sad to see what has happened since wells took over. We used to care about customer service but now its all about sales. I have to make 100 dials everyday. It is an horrible place to work and all our rates are garbage compared to credit unions. I laugh daily at my customers who have FDIC max of 250K or more in a money market making .05% interest. Its sad really…
This is the truth… Not opnion… I have no reason to lie… I hate what I am forced to do daily.

Clifford

July 29th, 2010 at 4:32 pm

I value my privacy.

WF has started this crap with me.

I’ve requested no calls… still being rudely interrupted.

I’d like to have the ability to answer a call from my bank… just in case they have something important to discuss.

BARBARA

August 13th, 2010 at 9:19 am

Well, I DO NOT have an account with Wells Fargo. And after the last THREE weeks of daily phone calls. (They were looking for anoher family with the same last name). I have signed up for the no phone call list. And have reported this Company. The next time they call ,I will make sure I report them again so they can be fined.. I have repeatedly told them they have the wrong #. My phone # is unlisted and do not know how they even got it. Which they have ignored. This is the first day they have not called (Still holding my breath). The FCC is investigating. The calls are very constant and annoying. After the past weeks unwanted calls I can assure you that I will NEVER become a client of Wells Fargo.

Karen

August 16th, 2010 at 9:39 am

I just received ANOTHER call from Wells Fargo. This is about the 10th since they merged with Wachovia. I banked with Wells Fargo years and years ago and eventually cancelled my account after HORRENDOUS customer service, calls, etc. THEY SUCK! Today they were going to send me some crap that i would be enrolled in for free (ha ha) for a month and then I HAD TO CALL TO CANCEL…WTF? I am going to my branch today and closing my account. WELLS FARGO YOU SUCK.

Dave

September 25th, 2010 at 2:35 pm

My situation is similar to Barbara’s. I don’t even have a WF account, but they are calling me two or three times per day. I now recognize the number and refuse to pick up. I will also never deal with WF for ANY financial service.

Kat

October 21st, 2010 at 10:27 am

I don’t even have an account at Wells Fargo. My son, who is moved out for three years now, has an account. Wells Fargo Card Services continually calls our house asking for him. I have informed them several times that they have the wrong number, that he does not live here. They have told me several times that they would update the information. They just keep on calling. I am on the Do Not Call list.

Does anybody have a suggestion about how I can stop the harassment?

John

November 10th, 2010 at 10:34 am

Just called 888-528-8460 and reset my options for JUNK for all remaining accts. Will find out in 60 days if I am bothered further.
Joined Wachovia several years ago when they offered good Money Market rates. Opened several personal and business accts. When MM rates dropped significantly, moved nearly all $ to Compass for better rates. Had no problems with Wachovia other than cancellation of a Biz Credit Card because not used for 12+ months.
Now I just started getting weekly calls from “Wells Fargo” trying to sell me junk I don’t need or want. Apparently they do not recognize the OPT OUTS I had with Wachovia.

Dirk

December 3rd, 2010 at 12:16 pm

Just like many others, my mortgage has recently switched from Wachovia to Wells Fargo… my mortgage is current and if I don’t have my payment in EXACTLY the day of my statement due date (nevermind any grace period) the calls start 8am the next day and they harass the hell out of me. You know, in today’s economy, more than ever, sometimes you just can’t make a payment because things come up, like $1200 vet bills and other expenses… as long as you are not seriously delinquent on your commitment I don’t see any issue for paying within the grace period. These calls shouldn’t be permitted unless you are 60 days past due in my opinion. If I placed harassing calls to all of my customers who don’t pay me exactly on time I wouldn’t have many customers left. We – as in everyone who is tired of this crap – need to get together and fight this – this has been a common practice of Wells Fargo since 1992 and so many lawsuits have been files against them. What’s it going to take to just get permanent corrective action? I’m honestly at the point now where it would be less stressful for me to just walk away from my vacant property than to keep getting these harassing calls. I am trying everything to satisfy my financial responsibility and Wells Fargo is making my life hell and causing myself (and many of you) undue stress. Maybe if enough of us band together we can file suit against the bad practices of this company and hit them where it hurts.

Ann

February 8th, 2011 at 10:39 am

Wells Fargo Card Services keeps calling my house asking for someone I don’t know. Obviously that person used to have my home phone number before I got this number. I have pushed all the buttons on the phone saying I’m not that person, and normally these types of automated systems remove your number when you push the button that says that person doesn’t live here, but in this case you get a recording that says “Please call WF at 800-BLAHBLAHBLAH… to remove your phone number from our database”. Now WHY should I have to call someone to remove myself when I don’t have anything to do with Wells Fargo? Why are they putting me through the trouble and wasting MY time because they have a wrong number??!! They call my house about 5 times a day with this BS!!!!!!!!!!!

FreeSpeechZone

May 10th, 2011 at 4:07 pm

Frankly, when WF Mortgage calls to solicit me for a refinance—I ABUSE them verbally by phone and make NO apology for it. I have repeatedly asked them NOT to contact me; the privacy bullshit is just that.

This has become a game–they call, I verbally abuse them–after all, if they are stupid enough to disregard my wishes, let them be abused.

NO apologies.

greg depuy

June 12th, 2011 at 1:23 pm

Wells Fargo is just plain scurrilous. Just try canceling your account. They will do everything but cancel and try to force you to do it in person.

Sort of like what AOL used to do — you would call AOL and say you’re leaving and they’d ask you questions as if trying to save your business but never actually cancel. And the whole time they act like YOU’RE the rude person.

Problem is they hire people who can’t get any other job and actually think reading to customers from a script isn’t insulting.

Jacob

June 12th, 2011 at 7:04 pm

@greg – Actually I did cancel my account, largely because of the poor experiences I related above. The cancellation process, which I completed entirely online, wasn’t too bad, but I suspect that had something to do with my zero balance at the time.

Barbara

January 6th, 2012 at 6:46 pm

I do not like Wells Fargo for a variety of reasons and it is conmforting to hear that so many others dislike WF. I have a dear friend and she and her elderly husband are financially strapped-they make their mortgage payments just a bit late. They are harassed 5 or more times daily by WF people just for harassment purposes. They always make the payments just a bit late. The more I read about WF the more demonic they sound. Is there any way to stop these harassing calls?

FUWELLS

February 28th, 2012 at 7:46 am

John G. Stumpf, C.E.O Wells Fargo
1090 Chestnut St, Apt 12
San Francisco, CA 94109-1230

HOME PHONE # (415) 346-8543

Call John at home and tell him that you don’t like frivolous phone call from Wells Fargo. If enough people call him at home he might start to understand!

Turn about is far play

nevgal

August 22nd, 2012 at 9:02 am

OMG!! How DIFFICULT is it to get Wells Fargo to STOP CALLING MY WORK CELL? SOmeone who had it before me gave them the number when they got a mortgage, apparently – now they appear to be in default, I get 5 plus calls a day from the stupid home mortgage automated system. The system gives NO OPTION to speak to a human to get the number removed – I tried customer service, and ended up going round the houses to lots of different people and I gave up in frustration. Thankfully I do not, nor ever will, hold any sort of account with these people.

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