Wells Fargo, stop calling me
by Jacob on May.27, 2008, under General
Dear Wells Fargo,
I really want a bank that just keeps my money safe and accessible. I don’t want you calling me many times selling some soft of subscription package to your many programs. I signed up for the national do-not-call list, which means that I really don’t like being bothered my various offers made by calling me. Just because I bank with you, doesn’t mean that I really want to be bothered by you.
Tonight you called me, hiding the caller identification of the source call. Thats just plain sneaky, and something I wouldn’t expect from a bank that I would like to trust.
If you call me, I will refuse any offer you present. Please stop calling me. I told that last caller not to call me again. If I receive any more phone calls from you that do not directly concern my financial accounts, I will strongly consider moving my funds to a different institution.
July 17, 2008 update:
BOB, in comment 10180, was very nice to describe to me Wells Fargo’s privacy policy. According to his suggestion, I went to their website and found my privacy settings already set to the following:
My Wells Fargo Privacy Settings
So my question now is the following? Were my privacy settings always prohibiting contact? Or were they changed by the Wells Fargo representative who called me last with whom I requested that they no longer call me?
The good news is that I haven’t been called in quite a while. Also, now I know that any calls I may receive in the future are in contradiction to my privacy settings and against Wells Fargo’s privacy policy.
Does anyone know where I can find similar privacy settings on the Discover Card website?
Update July 24 Today I received another phone call which introduced itself as being associated with Wells Fargo. When I asked the guy if he was aware that I had specified in my Wells Fargo privacy settings that I wish not to be contacted, he asked me what privacy settings I was talking about, and then he suggested that my system was incorrect.
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June 4th, 2008 on 7:12 am
You can opt out of those types of solicitations. Since you are a customer, DNC does not apply. Go into a WF location or the website and get a copy of their privacy policy. You can indicate that you don’t want to receive further solicitations by phone, email, or snail mail.
June 8th, 2008 on 6:26 pm
Jacob, move your money!
Wells Fargo is among the worst for customer service and your post just serves as further proof. I moved my banking to a Credit Union and haven’t had a bad experience from them at all. 3 years and counting!!!!
Robert
June 11th, 2008 on 7:04 am
I recruit for Wells Fargo and it’s a fantastic company. I talk to non-WF people every day and I receive 100% interest from candidates who want to join a stellar organization.
I do understand your frustration and you’ll need to sign the opt-out customer form. EVERY bank organization has this policy and you must opt-out with whatever institution you belong. Any bank teller can help you or you can complete the form online. Good luck and hope your customer experience improves!
June 11th, 2008 on 8:18 am
Dear Wendy,
I currently bank with three different institutions. NONE of them call me EXCEPT Wells Fargo. Not only that, but Wells Fargo calls me far too frequently: May 30 at 2:24, May 29 at 2:26, May 28 at 1:50, May 27 at 3:27, May 22 at 9:54, and it goes on.
By the way, if you know of any associates at Chase, could you tell them that sending me identical credit card offers every week only kills trees.
June 16th, 2008 on 9:45 am
Anger management class. That’s my advice.
June 29th, 2008 on 11:31 am
You should try opting out. You may have opted in when you took an offer to open up a credit card and get some sort of reward. Its not really that hard:
1) Call customer service @ 1-800-869-3557
2) Ask to opt out of:
a) Phone Solicitation
b) Mail Solicitation
c) Email Solictation
d) Bank Cross Sells
3) Stop crying about it
You probably have bad credit and are trying to be reached for collection efforts. Ever think of that?
June 30th, 2008 on 12:00 am
Actually, I checked my credit, and I have excellent credit, especially since I don’t have any debt. No credit card debt, no home or auto loads, nothing.
Sorry, “Unnamed,” but I don’t think you get the point. As a consumer customer, I shouldn’t have to complain or “opt out” in order to have a business be courteous about the number of phone calls they send me. Contrarily, ethical businesses should not put me in the position to begin with where I might be bothered by their continual attempt to upsell me on more of their products.
My credit union has never once called me to try and sell me some new service or product. I feel regretful that I thought a bank like Wells Fargo could offer me the same level of customer service.
July 17th, 2008 on 9:33 am
I work for Wells Fargo. When you open an account they go through the whole opt in/out options in regards to being contacted about future opportunities for services and products. you have the options of opting out of being contacted via phone, mail, and email. this is documented and, if memory serves correct you signed the document.
You can easily removed your self from further solicitations by going into your local branch and requesting a change regarding your preferences to being contacted. This can also be Online by accessing your account, going to the account services tab, and select change privacy preferences. Takes about 30 seconds online.
I know for a fact that Wells Fargo watches and manages this list closely, and people (WF employees) who solicit clients on the list within WF, can lose their job.