Comments on: Wells Fargo, stop calling me

By: Jeanie

Jeanie — Wed, 17 Mar 2010 12:44:55 +0000

Wells Fargo is not a fantastic company, not a classy one. I have three mortgages on three different properties and I have never been late with any one them. Ever since Wells Fargo bought Wachovia Bank I have been hounded by Wells Fargo calls asking me when I am going to pay the mortgage, even though I have never been late.

I would love any suggestion about how to get it to stop. I’ve asked repeatedly and sure enough, next month, I get the same call. If I don’t answer, they call several times a day, every day, until they get me. They even call after the payment has been made and posted; their system is so bad they have no record of the payment days after it’s posted.

By: Brit

Brit — Thu, 18 Feb 2010 07:00:29 +0000

I too had this problem. Someone called me from WF about a free 30 day trial for home owner’s insurance when I don’t even own a home. He wouldn’t take NO for an answer, and kept saying the sign up process was almost complete. I kept arguing with him, and he would cut me off saying it was a great deal, and I was loosing out. I only stayed on the phone for so long since he already had filled out the form with my account information, he just needed me to ‘verify’ it. Finally I hung up and got in contact with a close friend who is a teller for WF. She accessed my account, and changed some things. Now when I go in to talk to someone about a problem/loan they look annoyed when they can’t try to ’sell’ me a savings account, or something else. They ask me if I’d like to hear their offer, and if I do I have to sign something stating I want to hear it. If I say no they have to drop it.

By: Jim

Jim — Thu, 21 Jan 2010 22:51:37 +0000

Jacob,

I sympathize with you. I have also tried to “opt out” for several months now. Each time I get a call, they claim they are from another department (mortgage, PMA, and so on). And they all promise “no more calls”. Yes, I contacted a branch associate and they promised they would take care of it on their end. But that’s completely false.

To those Wells Fargo employers/recruiters reading this, know that people like us who complain about you are eventually going to stop doing business with you, because we feel we are being harrassed instead of rewarded for being your customer. This is really bad business protocol. Wells Fargo needs to stop making telemarketing calls, and that’s all they are. Go after new clients, not us. Because you’re going to lose valuable clients like us.

I’m thinking of switching to credit unions myself now…

By: Josh

Josh — Thu, 14 Jan 2010 01:22:53 +0000

I have also been harassed by Wells Fargo. I just got a call tonight, actually, and the gentleman was quite rude when I wouldn’t hear about his offer. I don’t appreciate calls like this. First off, he left a message saying it was concerning my account I have with them (I have a washer and dryer financed through them for another 3 months). So, I called back and he kept pressuring me about some program they had for my other debt. After continually declining, assuring him everything is fine, he says “Maybe I’m not making myself clear here” with an angry tone. I don’t think this is good customer service at all, sorry.

By: AStanz

AStanz — Fri, 18 Dec 2009 18:16:12 +0000

We have selected to opt out of everything we could get our hands on. And, WellsFargo still will not stop calling. They have called my house 4-5 times since 8 am this morning and it’s not even noon. We have excellent credit. We don’t have any outstanding issues with them.

By: steve

steve — Fri, 16 Oct 2009 22:28:49 +0000

Wells Fargo bought my morgage. Since then they are my number one caller. Did I get a “opt in/out options in regards to being contacted about future opportunities for services and products.”? I think not, BOB. I dont like being rude, but BOB. If you call you will hear a click.
As for Wendy. You recruit for Wells Fargo and it’s a fantastic company. Then call the people you work with . After all they get paid for there time.

By: BOB

BOB — Thu, 17 Jul 2008 17:33:00 +0000

I work for Wells Fargo. When you open an account they go through the whole opt in/out options in regards to being contacted about future opportunities for services and products. you have the options of opting out of being contacted via phone, mail, and email. this is documented and, if memory serves correct you signed the document.
You can easily removed your self from further solicitations by going into your local branch and requesting a change regarding your preferences to being contacted. This can also be Online by accessing your account, going to the account services tab, and select change privacy preferences. Takes about 30 seconds online.
I know for a fact that Wells Fargo watches and manages this list closely, and people (WF employees) who solicit clients on the list within WF, can lose their job.

By: Jacob

Jacob — Mon, 30 Jun 2008 08:00:36 +0000

Actually, I checked my credit, and I have excellent credit, especially since I don’t have any debt. No credit card debt, no home or auto loads, nothing.
Sorry, “Unnamed,” but I don’t think you get the point. As a consumer customer, I shouldn’t have to complain or “opt out” in order to have a business be courteous about the number of phone calls they send me. Contrarily, ethical businesses should not put me in the position to begin with where I might be bothered by their continual attempt to upsell me on more of their products.

My credit union has never once called me to try and sell me some new service or product. I feel regretful that I thought a bank like Wells Fargo could offer me the same level of customer service.

By: Unnamed

Unnamed — Sun, 29 Jun 2008 19:31:54 +0000

You should try opting out. You may have opted in when you took an offer to open up a credit card and get some sort of reward. Its not really that hard:
1) Call customer service @ 1-800-869-3557
2) Ask to opt out of:
a) Phone Solicitation
b) Mail Solicitation
c) Email Solictation
d) Bank Cross Sells
3) Stop crying about it

You probably have bad credit and are trying to be reached for collection efforts. Ever think of that?

By: Andy

Andy — Mon, 16 Jun 2008 17:45:48 +0000

Anger management class. That’s my advice.