Red Robin’s bottomless fries

Red Robin offers “bottomless fries” with many of its burgers.  That is, if you order one of their burgers or other specified entrees, you can have as many fries as you can eat.

One of my favorite “tricks” to eating at Red Robin was to ask for the bottomless fries to be brought out immediately before the meal, so you have something to snack on while waiting for your burger to be cooked.

But no longer! Tonight, when I asked for my bottomless fries to be brought out earlier, I was told that it would cost an additional $2.  What?!?  So apparently refills of your fry basket are free, but only if you wait patiently for your hamburger.  Two dollars isn’t a huge cost, but I don’t think I should have to pay more just to get started on a bottomless amount of fries a few minutes earlier.

It is really too bad.  The whole bottomless fries “gimmick” was one of the things that contributed to a fun dining environment.  Unfortunately, not being able to dig into the fries (without paying more) has taken away from the dining experience, so I’m probably less likely to dine there in the future.  Sure, it has been a couple of years since I’ve been there anyway, but after bottomless disappointment tonight, I predict that it will be another couple of years until I go back.

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  1. So because you’re too cheap to get an appetizer, you should get a free one? They say their BURGERS come with bottomless fries. That obviously means when the burger comes out, it has fries. And THEN if you want more, they’ll give you more. It doesn’t say anywhere they have to give you for free fries as an appetizer. Just because some waiters/waitresses did (I go to a Red Robin a lot, I have their loyalty card and earn plenty of awards, only had it happen to me once), doesn’t mean they were supposed to.

    Red Robin is VERY cheap relatively speaking, so it’s crazy that you complain about this. Hope you’re enjoying NOT going to Red Robin, cheapskate.

  2. @ Rick Muncie We are all looking for value in some shape or form. In addition, we feel valued if someone goes above and beyond to make our experience/enjoyment exceptional. And I too was of sound mind to think I could eat a few fries before my meal came to the table. Your reply is indeed offensive and childish. I am not cheap, but I recognize value. I am not illiterate either… I can read and understand Red Robin’s terms. So, please hesitate to classify and judge before you hurl insults. I am not the original reviewer but it irks me to see a response like this when the original review gave a fair and honest perspective. I was considering a visit to Red Robin for the first time but you have soured my moment. Whatever allegiance you may or may not have to Red Robin, I hope they are aware of the value you bring to them. Enjoy your fries!

  3. @921 Junky You couldn’t have said it any better especially in regards to the childish comment left by rickkkky

  4. I wrote this almost three years ago, and I don’t think I’ve been back. Sure, complaining about fries is a little petty, but the bigger picture is that I just don’t think that dining at Red Robin is as fun of an experience as it used to be.

    Restaurants don’t really sell food, they sell experience, and I’m finding a better (experience) value at other places.

  5. Rick Muncie has it right! Let’s be honest, you can buy a 10lb bag of potatoes and make your own fries if all you want is to stuff yourself silly with cheap food!! How about instead you order an appetizer, the have some ranging from $9.00- 3.00 whole dollars :p maybe it is time to reprioritize your eating out, you know McDonalds has 10 nuggets for like 2 dollars, or you could go to Chuck-E-cheese, I hear that their pizza comes with tokens to play games, now THAT is a value :p

  6. I feel you. Our local Red Robin must have a training syllabus on how to deal with customers that want to partake of their “bottomless fries” or free refills even if one does “wait” until the burger is served with it’s initial three or four fries.

    First, good luck finding your server after the meal is put on the table until they try to hawk the dessert menu 20 minutes after everyone is done and by that time wants to get out of the restuarant. If someone on the aisle manages to have the audacity to flag down the wait staff to inquire about more fries, the look that they get will freeze hell over and when the 3-4 sad “bottomless” fries finally arrive 10-15 minutes later, it’s pretty much game over and pointless.

    We simply stopped going to Red Robin. It’s too expensive for an average burger that can be had elsewhere and we say no with our dollars to what is in it’s essence dishonest advertising.